CCSQ - Customer Contact Style questionnaire

 

This questionnaire focuses on non-supervising sales and customer roles. It provides information

on those aspects of personality which are important for roles such as:

• Sales executives;

• Retail staff;

• Frontline customer support;

• Check in services;

• Telesales

 

The questionnaire concentrate on 16 competences divided in 3 dimensions:

Relationship - Thinking styles - Feelings & Emotions